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Roby Casino VIP Program: Levels, Benefits and Cashout Limits
The Roby Casino VIP Program has five levels, with stronger benefits as you move up. You can unlock weekly cashback, higher withdrawal limits, personalised promotions and a personal VIP manager at the upper levels.
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How the VIP Program works from Level 1 to Level 5
Every new player starts at Level 1 when joining. Progress is based on the ratio between deposits and withdrawals, so your level reflects your activity over time rather than a one-off action. The exact progression points are not needed to get started: play normally, keep an eye on your account status and check the benefits attached to your current level.
In this review
There are five VIP levels in total. Level 3 introduces weekly cashback and personalised offers, while Levels 4 and 5 add a personal manager and stronger cashback rates. Higher levels also unlock higher daily and monthly cashout limits, with withdrawal limits negotiable at the top levels.
| Level | Cashback | Additional benefits |
|---|---|---|
| Level 1 | No VIP cashback listed | Starting level; daily cashout of A$750 |
| Level 2 | No VIP cashback listed | Progress towards higher-level benefits |
| Level 3 | 5% weekly cashback, up to A$1,500 | Personalised offers |
| Level 4 | 10% weekly cashback, up to A$3,000 | Personal VIP manager and 24/7 VIP chat support |
| Level 5 | 15% weekly cashback, up to A$4,500 | Personal VIP manager, higher cashout limits and top-tier benefits |
The first milestone is Level 3
Level 3 is where the VIP package becomes more substantial. That is the first level with weekly VIP cashback and personalised offers.
What you receive as a VIP player
The main appeal is flexibility. Depending on your level, the program can add cashback, personalised promotions, a dedicated contact and larger withdrawal allowances. These benefits are designed for regular players who want more account support as their activity grows.
- Weekly cashback from Level 3, starting at 5% and reaching 15% at Level 5.
- Personalised offers from Level 3.
- A personal VIP manager from Level 4.
- 24/7 chat support for VIP members.
- Higher daily and monthly cashout limits at higher levels.
- Negotiable withdrawal limits at the top levels.
- Exclusive bonuses and personalised promotions.
Roby Casino AU also gives you access to general support through 24/7 live chat and email. VIP status adds a more dedicated support route, which may be useful when you have a payment question, account request or promotion to discuss.
The account area is where you can keep track of your status and account activity. If you use the Login regularly, the available VIP information can be checked alongside your normal account details.
VIP cashback: how the weekly calculation works
VIP cashback is available from Level 3. It is calculated from net losses during the period from Monday 00:00 to Sunday 23:59 UTC. The minimum VIP cashback amount is A$10, and cashback carries 1x wagering.
| VIP level | Rate | Maximum per week |
|---|---|---|
| Level 3 | 5% | A$1,500 |
| Level 4 | 10% | A$3,000 |
| Level 5 | 15% | A$4,500 |
Here is the simple way to read the figures. If eligible net losses for the week were A$200 at Level 3, 5% would be A$10, which reaches the stated minimum. At Level 5, eligible net losses of A$1,000 would produce A$150 before applying the weekly maximum. These examples are calculations, not promises of a particular result.
There is also a separate Live Cashback offer for net live casino losses. It pays 25%, up to A$350 per week, with a A$10 minimum and 1x wagering. You need to request it through live chat or email on the following Monday. This is separate from the level-based VIP cashback, so keep the two rules distinct.
Check the week and the currency
The VIP cashback week runs on UTC time. If you are checking activity from Australia, the period may not line up exactly with your local calendar week.
VIP withdrawal limits and how higher levels help
Cashout limits are one of the clearest practical differences between VIP levels. At Level 1, the daily cashout shown for VIP progression is A$750. The standard AUD withdrawal limits are A$800 per day and A$10,500 per month, while higher VIP levels unlock greater limits.
| Item | Amount or rule |
|---|---|
| Level 1 daily cashout | A$750 |
| Standard daily withdrawal limit | A$800 |
| Standard monthly withdrawal limit | A$10,500 |
| Pending withdrawal requests | Maximum of 3 |
| Withdrawal fees | 0% |
At the higher levels, the daily and monthly allowances increase. At the top levels, withdrawal limits can be negotiated. That makes VIP status especially relevant if you expect to make larger withdrawals rather than several smaller ones.
Before requesting a withdrawal, your deposit must have been wagered at least once. Withdrawals are processed during business hours, and KYC checks require a government-issued photo ID plus a recent utility bill or bank statement as proof of address. Colour scanned copies are required.
How to make the most of your VIP status
A VIP program works best when you treat it as an account-management feature, not as a reason to increase your spending. Set a budget before playing and stay within it. Cashback and higher limits do not remove the real-money risk of casino games.
Start by confirming whether your account is at Level 1, Level 2, Level 3, Level 4 or Level 5.
Look at the cashback rate, maximum, support access and withdrawal allowance that apply to your level.
VIP cashback is calculated from Monday 00:00 to Sunday 23:59 UTC, with a A$10 minimum and 1x wagering.
From Level 4, a personal VIP manager is assigned. VIP members also receive 24/7 chat support.
Check the daily, monthly and pending-request limits before submitting a cashout.
The mobile experience uses a responsive HTML5 website for iOS and Android, so you can manage your account from a browser. There is no dedicated mobile application, but a PWA-style shortcut is available. That means VIP tools, promotions and payment features remain accessible without installing a separate app.
Ready to check your VIP options?
Join Roby Casino, start at Level 1 and review the benefits available as your account progresses.
VIP Program: your questions
How many levels are in the Roby Casino VIP Program?
There are five levels. All new players begin at Level 1, with higher levels adding cashback, support and withdrawal benefits.
When does VIP cashback become available?
VIP cashback starts at Level 3. Level 3 pays 5% up to A$1,500 per week, Level 4 pays 10% up to A$3,000, and Level 5 pays 15% up to A$4,500.
What wagering applies to VIP cashback?
VIP cashback carries 1x wagering. The minimum VIP cashback amount is A$10.
Do VIP members receive a personal manager?
Yes. A personal VIP manager is assigned from Level 4 and remains a benefit at Level 5.
What is the Level 1 daily cashout amount?
The Level 1 daily cashout is A$750. Higher VIP levels unlock higher daily and monthly limits, with top-level limits negotiable.
Can VIP members receive live casino cashback?
Yes. A separate Live Cashback offer pays 25% on net live casino losses per week, up to A$350, with a A$10 minimum and 1x wagering. It must be requested through live chat or email on the following Monday.
How is VIP progress measured?
Progression is based on the ratio of deposits to withdrawals. Players begin at Level 1 when they join.
Do VIP members have dedicated support?
VIP members receive 24/7 chat support. From Level 4, a personal VIP manager is also assigned.
