Privacy Policy

Personal information may be used for the following purposes. The particular information used will depend on the service, the reason for collection and the circumstances of your interaction with Roby Casino.

• To create, maintain and administer your player account.
• To provide website features, process requests and keep account information accurate.
• To process, confirm and record deposits, withdrawals and other transactions.
• To verify identity, age and account information, and to complete security checks.
• To detect, prevent and investigate fraud, money laundering, account misuse, collusion, cyber threats and other suspicious or prohibited activity.
• To meet legal, regulatory, compliance, reporting and record-keeping obligations that apply to gambling services and financial transactions.
• To provide customer support, answer questions, investigate complaints and manage disputes.
• To monitor, test and improve website functionality, safety, accessibility and performance.
• To understand general usage patterns and prepare aggregated or de-identified reports where practical.
• To send service messages about your account, transactions, security, changes to services or this policy.
• To send marketing communications where permitted and where you have provided any consent or preference required for those communications.

We do not treat marketing as a condition of using your account. You can withdraw consent to marketing or change your communication preferences by contacting support@robycasino.click. Some operational or security messages may still be sent when they are necessary to manage your account or provide an important service notice.

Sharing information

Information may be shared where reasonably necessary with service providers that support website hosting, identity and age verification, payment processing, fraud prevention, customer support, information technology, security, analytics or communications. These providers may only use information for authorised services or as otherwise permitted by their arrangements with us.

Information may also be disclosed where required or permitted to protect players, the website or other people; to investigate suspected unlawful or prohibited conduct; to respond to valid legal requests; or to meet compliance and reporting duties. If business operations change, information may be transferred as part of a merger, sale, restructuring or similar transaction, subject to appropriate protections.

Some service providers may handle information in countries outside Australia. Where this occurs, reasonable steps are taken to use suitable providers and protect information in accordance with applicable privacy requirements. Information sent through the internet cannot be guaranteed to be completely secure, but security controls and access restrictions are used to reduce risks.

Depending on your circumstances and applicable privacy requirements, you may have rights in relation to personal information held about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, asking for deletion of information that no longer needs to be kept, and withdrawing consent to marketing communications.

How to make a request

To exercise your data rights, ask a privacy question, update your information or withdraw consent to marketing, contact support@robycasino.click. Please describe your request clearly and include enough information for us to identify the relevant account or records. We may need to verify your identity before providing information, making changes or completing a deletion request. This is a security measure designed to help prevent unauthorised access.

• Access: ask for a copy of personal information we hold about you, subject to applicable exceptions.
• Correction: tell us which information is inaccurate, out of date or incomplete and provide the correct details where appropriate.
• Deletion: ask us to delete information that is no longer needed or that we are not required to retain.
• Marketing consent: withdraw consent or ask us to stop sending marketing communications.
• Privacy concerns: contact us if you believe information has been handled incorrectly or a privacy incident may have occurred.

A deletion request may not result in every record being removed immediately. Information may need to be retained for legal, security, fraud prevention, dispute resolution, transaction, responsible gambling or other legitimate purposes. Where this applies, access may be restricted and the information will be retained only as required or permitted. We may also decline or limit a request where doing so is allowed by applicable requirements. If a request cannot be completed, we will aim to explain the reason in general terms.

Changes to this policy

This Privacy Policy may be updated when services, technology, legal requirements or information-handling practices change. The updated version will be made available on the website, with the effective date or other notice used where appropriate. You should review this page from time to time. Continued use of the website after an update may indicate acceptance of the revised policy, subject to any rights that apply to you.