Roby Casino Terms & Conditions

You may need to create an account before using some or all of the services. One person should hold only one account unless the operator has expressly approved an alternative arrangement. Accounts are personal and cannot be sold, transferred, leased or used as security for another person.

The operator may request information or documents to verify your identity, age, location, source of funds or payment method. Verification checks may be required when you register, deposit, request a withdrawal, change account details or at other times. You must provide information that is truthful, readable and up to date. Processing may be delayed while checks are completed.

Deposits and balances

Deposits must be made using a payment method that you are authorised to use. You must not use another person’s card, account or payment instrument without proper authority. Available payment methods, minimums, maximums, fees and processing conditions may vary and will be shown through the relevant payment or account interface.

You should only deposit money that you can afford to lose. Gambling should not be treated as a way to make money, resolve financial difficulties or recover previous losses. You remain responsible for reviewing each transaction before confirming it. Once a transaction has been accepted, it may not always be possible to cancel or reverse it.

Withdrawals and account reviews

Withdrawal requests may be subject to identity checks, payment verification, fraud screening, applicable limits and any relevant game or promotional rules. Withdrawals will generally be returned through an appropriate verified payment method. The operator may request further information where needed to comply with legal or security obligations.

If an account contains an obvious error, technical error, duplicate credit or other incorrectly applied balance, the operator may correct the balance and investigate related activity. You must not knowingly use an error to obtain a benefit. Where transactions appear suspicious, unlawful or inconsistent with these terms, access may be restricted while the matter is reviewed.

• Protect your password and use a secure, private device where possible.
• Check account activity and report transactions that you do not recognise.
• Keep your personal and payment information current.
• Co-operate with reasonable verification and compliance requests.

You must use the website responsibly and must not interfere with its operation or security. Prohibited conduct includes introducing malicious code, attempting to gain unauthorised access, exploiting a fault, using automated tools without permission, manipulating game results, copying website content for commercial purposes or engaging in abusive, threatening or misleading behaviour.

The website may occasionally be unavailable because of maintenance, updates, technical faults, internet issues, payment network problems or circumstances outside the operator’s reasonable control. The operator may change, suspend or remove features where necessary. Where a technical issue affects a game or transaction, the operator may review the relevant records and take reasonable corrective action.

Access may be suspended or an account may be closed if you breach these terms, provide false information, fail verification, misuse a promotion, create a security risk, engage in suspicious activity or where restriction is required by law or responsible gambling obligations. You must not try to evade a suspension or closure.

Information, privacy and complaints

Personal information is handled in accordance with the applicable privacy notice and laws. By using the services, you acknowledge that information may need to be collected, used, stored or disclosed for account administration, identity checks, payments, security, responsible gambling, fraud prevention and legal compliance.

If you have a question, transaction concern or complaint, use the support or contact process provided on the website. Include enough information for the matter to be identified, but do not send passwords or unnecessary sensitive information. Complaints may be reviewed under the operator’s internal procedures, and you may be asked to provide further details.

To the extent permitted by law, the operator is not responsible for losses caused by events outside its reasonable control, misuse of an account, inaccurate information supplied by you, interruptions to third-party services or your failure to follow these terms. Nothing in these terms excludes, restricts or modifies any right or protection that cannot lawfully be excluded under Australian law.

If any part of these terms is found to be invalid or unenforceable, the remaining provisions will continue to apply. These terms are governed by the laws that apply to the relevant service and your use of it, subject to any mandatory rights and protections available to you. The latest version published on the website is the version that applies to future use.